GW Transportation has done an outstanding job on getting all of our product shipped out the door in a timely manner. When you call them up you always talk to a “live person”. They get you the immediate attention you need. Communication is a strong requirement for us so we know what is happening with each load shipping out the door and GW Transportation has done a great job with that. They are a very professional and personal company to deal with.
We are very happy with GW’s service. The dispatchers are professional and responsive. There are no obstacles, and Lance has been a good problem solver for us, like when we had a tough time finding containers for overseas deliveries.
We work with GW a lot, based on price, availability, and the people we deal with there. We can call Brian in the morning and he has it covered in the afternoon. I don’t know how he does it! We have put GW to the test and there have been no obstacles. When we have to jump through hoops for customers, GW jumps through hoops for us!
They touch base with customers and have consistent quality. But the best part of doing business with them is I enjoy the people!
In a commodity business like trucking, GW really stands out because of its customer service. They come out to discuss our needs, give us fast and accurate quotes, and get me a truck when they say they will. That makes it a relationship, not a commodity.
Customer service is a big deal for us, and GW has set the bar really high! We ask for rate quotes and they're very timely. We'll send them an e-mail, and within the hour we have a quote. During shipments, they'll call the on-site person to set up delivery, which is very helpful.
We go back quite a ways. I like how they do business, and their follow through! GW is more personable-you can talk to them. You feel like a partner, not a customer!
GW is one of the best brokers I have ever worked with.
GW has some of the most professional people I’ve ever worked with, and they give us perfection every time! What’s unique is that they put a tremendous amount of focus on building a trusted partnership with us. Every day, we move something with them. I absolutely would recommend GW—and have!
GW has been great-they’ve helped me out a lot!
I don’t call anyone else! GW handles everything I need, from LTL to all of our full truckload stuff. Everything they do is professional. I’m never sitting here wondering what the status of a load is—they always keep me informed.
I can always count on this company to handle our needs with the urgency we require. I have and will continue to recommend this company based on service, efficiency and cost feasibility. This is not a company who is constantly calling or hassling you and who, once they understand your business, make the appropriate calls to see if they can better serve you. In this busy world we live and work in, this is very much appreciated. The best thing about working with GW Transportation is the people and professionalism. We have an on-going situation with GW Transportation that takes very little handling on our end. Once they have the information, they take care of the shipment. I value the service and easy relationship we have developed over the years. Testimonial by Shelley Brady
I keep them on our preferred vendor list, because I expect-and receive from them-open and honest communications! We require timely information and we get that from them! I know I can always call Lance for help or information!
They are great at customer service. I always know what the heck is going on with my loads!
GW gets everything done with one phone call: arranging delivery times, crane setups and permits. Give them the destination and they figure out what type of equipment is needed and get it done. We do a lot of specialty freight, and Lee is knowledgeable and easy to deal with.
GW bails me out of trouble! When I have a partial or full load I call them and they provide a quote and turn me over to a dispatcher. Super-good group to work with—friendly, cheerful and upbeat. GW has strong expertise in vans and flats and step-decks.
GW has outstanding customer relations, they are very responsive and keep you well informed on the status of your shipment. Communication is a huge part of this business and they go above and beyond to satisfy their customers’ needs.
I get same day/next day pickups in Ohio, which is unheard of. GW has good relationships with trucking firms—I never have trouble finding trucks. Pricing is a huge factor, and when I couple GW’s pricing with its service, it’s the best value I’ve found. Once it’s in my dispatcher’s hands, I am not concerned. He is responsive and eliminates a lot of worry on my end. It’s been a really good fit for us.
Gamet Manufacturing supplies specialty machine products for grain elevators and feed mills. We have worked with GW Transportation for 13 years. In this time they have proven to be a "partner" in our business and needs. GW consistently meets our on time delivery needs. This benefits both our customers and our firm substantially. The best thing about working with GW Transportation is you get personal care. Someone picks up the phone when we call. A person follows each of our projects from start to finish. Personal attention / personal care. Personal care, pure & simple is what separates GW from everyone else. You call someone and you get an answer right away. Not tomorrow, not next week, but NOW!
GW understands our needs, our equipment and how it needs to ship. With them, you don’t have to worry about it—they know what they’re doing. GW contacts our customer site directly, making sure the off-load goes just as well as the loading. Our customers are informed all along the way—we’ve heard that compliment from them about GW.
GW is among our best partners and one of our most-preferred transportation providers. They select reliable truckers and make sure any situation is okay even before they go in and pick up the equipment. They fix any hiccups before they happen. When I call them they turn on a dime and tell you on the spot what’s involved and the cost. I feel like I’m not just another customer…it’s more like we’re friends.